STM-X Support Centre
Keep the machine, software and method working as one system.
Operator guidance, release information, system requirements, troubleshooting and direct access to Multitek service.
Contact service
MANUAL
Operator manual
Current guidance for recipe setup, connection, preload, running, results, reports, diagnostics and camera evidence.
Open manual → UPDATESSoftware releases
Current version, release notes, prerequisites and checksum policy for supported STM-X systems.
View releases → INSTALLATIONSystem requirements
Supported Windows platform, required runtime and commissioned machine interfaces.
Check requirements → SERVICETroubleshooting
Safe first checks for connection, recipe, datum, interruption, reporting and visual evidence issues.
Start troubleshooting →Need a person?
Multitek service is part of the STM-X system.
Email the machine serial number, software version and a concise description. Do not send licence files, passwords or sensitive production data unless service requests them through an approved channel.